Our Guarantee & Warranty - Level Two Chimney Santa Clarita

The Level Two Chimney Santa Clarita Guarantee

We stand behind every chimney we touch in Santa Clarita with one simple rule: if it’s not done right, we make it right. That’s the 365-Day Done Right Promise, stamped on every job under the Haven Standard since we opened here in 2009. Over 38,000 chimneys inspected and cleaned, and every single one left with a written price agreed before we started, a documented photo record of what we found, and our name on the line if something isn’t square. In Santa Clarita’s dry Santa Ana wind seasons, when creosote buildup turns a fireplace into a real hazard, that promise matters. We don’t disappear after the truck pulls away. We’re local, we’re licensed and insured, and we’re still here when you need us.

Call (747) 294-2146

What’s Covered

• Workmanship on every repair, sweep, and rebuild. If a joint we sealed opens, a cap we installed shifts, or a liner we fitted fails to perform, we return and fix it under the 365-Day Done Right Promise. No arguments, no runaround.
• Parts and materials sourced through Haven’s buying network. We install DuraFlex liners, HeatShield resurfacing, Gelco and Famco caps, Olympia Chimney components, and Copperfield hardware. If a factory defect slips through, we handle the exchange and reinstall at no charge to you.
• Cleanup that leaves your home cleaner than we found it. Chimney work is dirty by nature, but your living room isn’t the jobsite. We lay protection, HEPA-vacuum soot and masonry dust, and haul every scrap away. Clause 4 of the Haven Standard requires a photo record on every job, and that includes the “after” shot of your space.
• On-time arrival with a named, background-checked technician. You get a text when your tech is en route, a uniformed crew member who introduces themselves by name, and a license number you can verify. The H.A.V.E.N. Standard’s “Arrive on schedule” and “Verified crews” aren’t marketing phrases. They’re operational rules we follow.
• Honest pricing locked in writing before work starts. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing,” means the price you see is the price you pay. No upsells after we’re in your home, no “while we’re here” surprises. We inspect with a camera, show you the footage, and quote the scope. You approve it. Then we work.

Our Satisfaction Promise

Here’s what happens if something feels off after we leave. Call us at (747) 294-2146. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we’ll get back to you.” You describe the issue. We pull your documented photo record from our archive, the one created under Haven Standard Clause 4, and we review exactly what we found and what we did. If we missed something, we schedule a return visit. If a repair didn’t hold, we repair it again. If you’re simply not satisfied with how the job was handled, Corrine Halstead reviews it personally. The 365-Day Done Right Promise means we don’t debate whether the problem exists. We solve it. That promise has been in force since 2009, unchanged, because it works. We’ve learned that a homeowner in Valencia who smells smoke spillage after a sweep, or a family in Canyon Country who spots new cracks near the crown we repaired, doesn’t want a warranty certificate. They want someone to show up, admit what went wrong, and fix it. That’s what we do.

Before

After

Licensed & Insured Backing

The real guarantee behind every promise we make is that we’re still in business to honor it. We’re licensed and insured, with our license number displayed on every page of this site and on every technician’s documentation. That paperwork isn’t a formality. It’s the mechanism that lets you verify we exist, that we’re accountable to California regulators, and that your property is protected if the unexpected happens. Insurance and bonding mean that if a ladder slips, a tool drops, or a flue liner installation reveals hidden damage that affects your home’s structure, you’re not left holding the bag. In Santa Clarita, where wildfire risk already runs high and homeowners insurance scrutinizes chimney maintenance records, working with a properly credentialed crew isn’t optional. It’s the baseline. We meet it, we exceed it, and we prove it on every job. When Corrine Halstead started Level Two Chimney Santa Clarita in 2009, she built it on the Haven Standard because she believed homeowners deserved to know exactly who was in their house and what stood behind the work. That hasn’t changed.

Free Second Opinion on Any Written Estimate

We don’t just guarantee our own work. We guarantee our honesty relative to the market. Bring us any competitor’s written estimate for chimney repair, liner replacement, crown rebuild, or cap installation in Santa Clarita. We’ll inspect with our camera, show you the footage, and tell you whether the scope and price match what your chimney actually needs. Sometimes the other quote is fair. Sometimes it’s fixing a problem that doesn’t exist, or missing one that does. We’ll say so plainly, with evidence you can see. No charge for the second opinion. No pressure to hire us after. Haven Standard Clause 1 demands transparency, and that extends to evaluating work we didn’t bid.

What You Walk Away With

Every visit ends with documentation, not a handshake and a hope. You receive: the written scope of work performed, the written price you approved, the written warranty terms under the 365-Day Done Right Promise, and the documented photo record showing pre-work condition, during-work progress, and post-work result. In Santa Clarita’s competitive real estate market, these records transfer to buyers and protect your sale disclosure. In an insurance claim, they’re evidence of maintenance. For your own peace of mind, they’re proof that someone competent looked at your flue liner, your smoke chamber, your crown integrity, and your creosote class, and did what needed doing.

How to Invoke the Guarantee

Call (747) 294-2146. State your concern. We’ll have your job record, your photos, and your technician’s notes within minutes. Most issues resolve in one return visit. The ones that don’t get Corrine’s direct attention. We’ve been in Santa Clarita since 2009. We’re not hard to find.

Written by Corrine Halstead, Owner at Level Two Chimney Santa Clarita, serving Santa Clarita since 2009.